Return & Refund Policy
At Gastro Wellness Pvt. Ltd., customer satisfaction is our priority. We strive to deliver high-quality healthcare and wellness products in excellent condition. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
Due to the nature of healthcare and wellness products, returns are accepted only under the following circumstances:
You received a damaged product.
You received an incorrect product.
The product was defective upon delivery.
The product has expired or has a manufacturing defect.
The package was tampered with before delivery.
To be eligible for a return:
The request must be made within 7 days of receiving the order.
The product must be unused and in its original packaging.
All labels, seals, and invoices must be intact.
Proof of purchase is required.
Non-Returnable Products
For safety and hygiene reasons, we cannot accept returns for:
Opened or used healthcare products.
Medicines or supplements with broken seals.
Products damaged due to misuse or improper storage.
Items purchased during clearance or special promotional sales (unless damaged or incorrect).
Gift cards or promotional items.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery.
To help us process your request quickly, please provide:
Order Number
Product Name
Clear photos of the product
Photos of the outer packaging
Description of the issue
After verification, we will arrange a replacement or process a refund, as applicable.
Return Process
Contact our customer support team.
Share your order details and supporting photographs.
Our team will review your request.
If approved, return instructions will be shared.
Once the returned product is received and inspected, we will process your refund or replacement.
Please do not return products without prior approval from our support team.
Refund Policy
Once your returned item has been received and inspected:
Approved refunds will be processed to the original payment method.
Refunds typically take 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
If your order was paid using Cash on Delivery (COD), our customer support team will coordinate the refund through bank transfer or another suitable method.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after delivery according to this policy.
Replacement Policy
Eligible products may be replaced instead of refunded in the following situations:
Wrong product delivered
Damaged product received
Manufacturing defect
Product expired at the time of delivery
Replacement requests are subject to product availability.
Shipping Charges
If the return is due to our mistake (wrong, damaged, or defective product), Gastro Wellness Pvt. Ltd. will bear the return shipping cost.
For returns not caused by our error, shipping charges may be deducted where applicable.
Failed Deliveries
If a package cannot be delivered because of an incorrect address, unavailable recipient, or repeated delivery failures, the order may be returned to us. Additional shipping charges may apply for re-dispatch.
Contact Us
For any questions regarding returns or refunds, please contact us:
Gastro Wellness Pvt. Ltd.
Email: gastrowellness1234@gmail.com
Website: https://gastrowellness.in
Our Commitment
At Gastro Wellness Pvt. Ltd., we are committed to delivering genuine, high-quality healthcare products and providing a transparent, fair, and customer-friendly return and refund experience. Your trust and satisfaction remain at the heart of everything we do.