Shipping Policy
At Gastro Wellness Pvt. Ltd., we are committed to delivering your healthcare and wellness products safely, securely, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
- Orders are processed on business days (Monday to Saturday), excluding public holidays.
- Most orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.
Shipping Coverage
We currently ship across India through trusted courier and logistics partners to ensure timely and secure delivery.
If your location is not serviceable, our customer support team will contact you after the order is placed.
Estimated Delivery Time
Estimated delivery times may vary depending on your location:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote & Rural Areas | 5–10 Business Days |
Please note that these are estimated delivery timelines and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Gastro Wellness Pvt. Ltd. may offer Free Shipping on selected products or for orders above a specified value.
Order Tracking
Once your order has been shipped, you will receive:
- Order confirmation
- Shipping confirmation
- Tracking ID/AWB Number
- Courier partner details
You can use the tracking number to monitor your shipment until delivery.
Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect shipping address
- Customer unavailable
- Invalid contact information
- Refusal to accept delivery
the package may be returned to us. Additional shipping charges may apply for re-shipment.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including:
- Full Name
- Mobile Number
- House/Flat Number
- Street Address
- Landmark (if applicable)
- City
- State
- PIN Code
Gastro Wellness Pvt. Ltd. is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Damaged Packages
If your package appears damaged or tampered with at the time of delivery:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact our customer support team within 48 hours of delivery.
We will investigate the issue and arrange a replacement or refund where applicable.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Courier network disruptions
- High seasonal demand
We appreciate your patience and will make every effort to keep you informed of significant delays.
International Shipping
Currently, Gastro Wellness Pvt. Ltd. ships only within India. International shipping services are not available at this time.
Contact Us
If you have any questions regarding shipping or your order status, please contact us:
Gastro Wellness Pvt. Ltd.
Email: gastrowellness1234@gmail.com
Website: https://gastrowellness.in
Our Commitment
At Gastro Wellness Pvt. Ltd., we understand the importance of timely access to healthcare products. We work with trusted logistics partners to ensure your orders are delivered safely, efficiently, and with the highest standards of service, so you can focus on your health and well-being with confidence.